This set of resources for oral health providers offers an overview of what oral health literacy is and why it matters, as well as practical tools and roadmaps for improving the health literacy of dental practices.
This toolkit was developed by and is based on research conducted by Health Research for Action, a research center of UC Berkeley’s School of Public Health, in collaboration with the California Department of Public Health Office of Oral Health.
The Oral Health Literacy Toolkit is expected to grow and evolve in response to oral health providers’ needs and further research. Currently, the Oral Health Literacy Toolkit consists of these components:
Oral Health Literacy in Practice
- Introduction to oral health literacy for oral healthcare providers
- Simple roadmap for assessing your practice and implementing change at your own pace
- Strategies for communicating clearly and empowering patients
- Example scripts and templates
- 24 pages, meant for digital viewing
Practice Assessment Checklist
A tool for identifying oral health literacy strengths and opportunities for improvement in a dental practice. The assessment:
• Helps dental teams quickly learn what they can do to improve communication at their practices
• Two-sided sheet that is meant to be printed
What Is Teach-Back?
A booklet to help you learn teach-back, a technique where you ask patients to repeat back what you’ve said.
- Step-by-step explanation of teach-back method
- Opening lines to help you start teach-back conversations
- Example scenarios and scripts so you can practice
Going to the Dentist Patient Brochure
A 6-panel brochure that explains what to expect during a dental visit and how to prepare.
- Written for people who are new to oral healthcare
- Print on legal-size paper and fold for patients or bring the file to a professional printer
Going to the Dentist Patient Brochure Disponible en Español aquí
Oral Health Literacy Action Plan
A 2-page, printable worksheet to help you choose health literacy goals for your practice, then decide how to put those goals into action.
Oral Health Literacy Toolkit Resources
- Always Use Teach-back! Training Toolkit
- Clear Communication Index
- Culturally Connected
- Healthy Teeth, Healthy Me
- Health Literacy Universal Precaution Toolkit
- Milestones for Mini Mouths
- Simply Put: A Guidebook To Creating Clear And Effective Patient Communications
- Think Cultural Health: Cultural Competency Program for Oral Health Providers
Publications
Want to cite this resource? Here’s our recommended citation: Health Research for Action Center, University of California, Berkeley; Office of Oral Health, California Department of Public Health. (2021). Oral Health Literacy Toolkit. Accessed at https://oralhealthsupport.ucsf.edu/oral-health-literacy-toolkit on [insert date].
Here are other related publications:
- Tseng, W, Pleasants, E, Ivey, SL, Sokal-Gutierrez, K, Kumar, J, Hoeft, KS, Horowitz, AM, Ramos-Gomez, F, Sodhi, M, Liu, J, Neuhauser, L. Barriers and facilitators to promoting oral health literacy and patient communication among dental providers in California. IJERPH. 2021. 18; 216. https://doi.org/10.3390/ijerph18010216
- Neuhauser L, Eleftherion A, Freed B, Sokal-Gutierrez K, Jackson R, Liu J, Ivey SL, Hoeft A, Horowitz A, Kumar J. Development of the California Oral Health Literacy Toolkit. JCDA. 2021 Sep 1;49(9): 587-593. https://escholarship.org/content/qt01r248xr/qt01r248xr.pdf
- Hao CY, Sokal-Gutierrez K, Ivey SL, Hoeft KS. Rollout of the Oral Health Literacy Toolkit in California: A Mixed-Methods Analysis. JCDA. 2022 Nov 1;50(11):671-81. https://www.tandfonline.com/doi/abs/10.1080/19424396.2022.12224361
