Find and Establish Community Partnerships

Planning, developing, and implementing a school-linked dental program needs collaboration with community partners. It is important to involve partners as early as possible in the planning process. Potential community partners are community organizations, groups, and/or agencies that are currently engaged in or have the expertise to contribute towards the focus area of the intended program, such as those involved in children’s equity efforts, children’s health, children’s oral health, or family healthcare services.

Steps to an Effective Collaboration

Identify and prioritize the program needs

Before identifying suitable partners for collaboration, an organization must define and prioritize the goals of creating the program, followed by identifying areas where assistance is needed. Define the expertise and the level of engagement required of potential partners.

Get acquainted

When seeking partners, get to know your potential partners by reviewing publications and reports to learn about their mission, values, priorities, strengths, and capacity. Exploring existing partnerships and engaging in preliminary discussions is a good starting point. It’s also important to ascertain the limitations and needs of potential partners and to acknowledge these during discussions.

Determine a shared purpose

All potential partners should assess the risks and benefits that may arise from the collaboration. Partners intending to collaborate then engage in discussions to mutually determine a shared purpose and concur on the value of collaborating.

Define the level of integration

Involvement of partners among organizations and agencies varies over a spectrum of integration. The level of integration should be determined at the level of the desired task. Specific program tasks may require limited integration where partners cooperate to share resources and information.  Whereas tasks involving services, activities, and co-sponsorships, such as care coordination or case management, require greater integration and coordination among partners for mutually beneficial outcomes.

Establish working norms

Collaborating partners work together to strategize the action plan based on SMART+C objectives (i.e., specific, measurable, achievable, relevant, timed, and challenging). The partnership is formalized through a memorandum of understanding (MOU) or contracts. The partners agree upon a timeline, roles, and responsibilities of all involved, a communication strategy, resources needed, and an evaluation plan. Successful collaborations are built on trust and respect and, more essentially, understanding limitations and preparing for conflicts. The planning discussions should include identifying a strategy to mitigate and resolve conflicts. 

 

 

Further details on the process of developing successful partnerships can be obtained from ASTDD Handbook on Planning, Evaluating, and Improving Collaboration for Oral Health Programs and the Campus-Community Partnerships: Steps to Building a Collaborative Partnership.

Partners to Facilitate a School-Linked Oral Health Program

School boards and administrators

A strong partnership with schools is critical to developing a school-linked dental program. LOHPs can partner with schools, school boards, school districts, and county offices of education (COEs) to improve access to oral health care through school oral health programs, integration of oral health education into school curriculum, and oral health literacy among school staff. Champions at schools who can promote school oral health programs include school superintendents, parent liaisons such as parent teacher organizations, school teachers, and school nurses. LOHPs can also work with existing school-based health centers to implement oral health programs or further enhance existing programs.

Health care professionals

Dental providers, pediatricians, Federally Qualified Health Centers (FQHCs), other community clinics, school nurses

LOHPs can collaborate with health care professionals in several ways. Local dental providers, including FQHC dental providers, can participate in the referral pathway for children to access dental care by serving as dental homes. Local dental providers can be engaged to provide a range of school-linked/-based oral health services including screenings, fluoride application, sealants, and other preventive care. LOHPs can also enhance medical-dental integration by collaborating with medical providers to implement oral health literacy campaigns for parents and caregivers.

School nurses serve as a valuable resource to identify, educate, and coordinate oral health activites. They could also be trained to conduct oral health screenings (but not KOHA), identify disease and injury, provide oral health education and dietary counseling, and coordinate care.

Community organizations and agencies

LOHPs can also partner with community-based organizations whose scope of work aligns with the goals and objectives of LOHPs. They can identify organizations/agencies already offering services geared towards improving children's oral health through screenings, education, or other activities.

Community dental centers or FQHCs can be partnered with to establish school-linked/-based dental programs and/or to serve as safety net dental clinics for underserved populations.

Several organizations in the community often serve the same populations in improving health outcomes. Collaborating and coordinating services between such organizations can maximize the usage of available resources.

Partnering with other departments within the public health agency can provide access to resources that can be utilized to improve oral health and raise awareness. Departments such as Maternal, Child, and Adolescent Health (MCAH); Nutrition, Education, and Obesity (NEOP); Tobacco Cessation; and Women, Infants, and Children (WIC) can be engaged to increase oral health literacy and maximize the usage of resources.

Partnering with early childhood programs such as Head Start and First 5 can provide an opportunity for early intervention to improve the oral health of children and parents enrolled in the program through oral health education, campaigns, and programs. More resources for
implementing toothbrushing programs and partnership examples can be found on the COHTAC website.

Professional groups and health professions schools

Local dental societies, American Academy of Pediatrics (AAP) local chapter, school nurse associations, dental schools, dental hygiene schools

LOHPs can partner with local professional societies to identify ways to develop the workforce and increase providers accepting Medi-Cal Dental. Partnering with your local AAP chapter can facilitate promoting oral health into routine medical visits.

Professional organizations like the California School Nurses Organization can be partnered with to promote oral health among students and their families. Partnering with dental schools or dental hygiene schools can help build school oral health services infrastructure and oral health education.

Building relationships with these societies and schools can also facilitate volunteer opportunities and referral pathways.

Communicating Effectively with Potential Partners

Effective communication is vital when sharing a program proposal with potential partners to gain their support. Tailor communication strategies to be relevant to the appropriate audience. Engaging oral health champions who strongly believe in the mission to improve oral health and who can successfully relay the message can gain support for the cause.

Communication strategies that can be utilized
  • Assessment of perceptions of oral health issues using key informants and opinion leaders.
  • Communicating with change agents who can affect policy and systems changes.
  • Broadening the range of stakeholders who are engaged in policy assessment and education.
  • Using local level data on caries prevalence (if available) to demonstrate the need overall and/or stratified by race/ethnicity or geographic region.
  • Combining data and stories to create compelling arguments for advancing oral health.
  • Developing comprehensive risk communication strategies for oral health issues.
  • Using health economics, business concepts, and language to describe the value of oral health programs.
Talking points for promoting a school-linked oral health program to potential partners

LOHPs can implement effective communication strategies to raise the awareness of the importance of oral health and gain buy-in. The following are examples of talking points for LOHPs when promoting a school-linked oral health program to potential partners:

  • “The most common chronic disease for children isn’t asthma. And it isn’t diabetes. It is tooth decay. But here’s the good news - tooth decay is 100% preventable.”
  • “Untreated cavities are more than just unsightly – they can lead to tooth infections, known as abscesses, which can destroy the pulp inside the tooth. In time, these deep infections can even cause a child to lose a tooth.”
  • “Untreated cavities can interfere with a child’s everyday life. Cavity pain can make it hard to eat, speak, and sleep and the pain from tooth decay can prevent a child from playing and learning.”
  • “Healthy baby teeth hold space for permanent teeth and help guide them into the correct position. Severe decay and early loss of baby teeth can result in crowded, crooked permanent teeth.”
  • “Research shows that children who have dental problems miss more school and get lower grades than children without oral health problems. Early detection, tooth fillings, and other treatments can stop tooth decay and more serious problems.”
  • “Early detection and treatment of tooth decay and other oral health problems is essential for healthy teeth. Going to the dentist for dental exams and cleaning at a young age also helps children feel more comfortable and less stressed out about visiting the dentist.”
  • “Children with healthy mouths have a better chance of general health because disease in the mouth can endanger the rest of the body. Consequences of early childhood caries include insufficient physical development (especially height and weight) and a diminished ability to learn.”
  • “According to the National Association of School Nurses, forty percent of school nurses report they encounter students who avoid smiling or laughing because of oral health problems. Good oral health is not only essential for overall physical health but also good mental health.”

Developing a Memorandum of Understanding

A memorandum of understanding (MOU) is a formalized statement describing the terms and conditions of an agreement between two or more entities intending to collaborate toward a shared line of action. After having identified partners, the next step is to formalize the working relationship. Familiarity with the scope of work of each partner is essential before drawing up the terms and conditions. A series of discussions and brainstorming sessions between collaborating partners will enable each party to identify the essential steps of the program and the main aspects to incorporate under each section of the MOU. These preliminary discussions help partners reach common ground through negotiations and mutual agreement to work together to achieve the chosen goals.

Key Elements of an MOU

The critical elements of an MOU include, but are not limited to, the following:

  1. Purpose of the MOU
  2. Identify the collaborating partner(s) and their role(s)
  3. Enlist terms and conditions
    1. Identify logistical requirements
    2. Identify the required level of assistance
    3. Care coordination
    4. Quality assurance and data collection
  4. Indemnification
  5. Timeline and termination
  6. Signatures

Additional guidelines can be found here, with sample MOUs linked below. You can also view a webinar on establishing MOUs here.

Sample MOUs

Third grade preventive services MOU (Alameda County)

CDE Mobile Dental Provider Sample MOU

KOHA MOU (San Mateo County)

Create a Quality Improvement (QI) Plan

A quality improvement (QI) plan is an essential element of a program which allows you to track its progress. Developing a QI plan at the time of program planning can ensure a way to measure if the program is accomplishing the desired goals and objectives.

QI based on performance measures involves the practice of data-driven performance improvement to reduce redundancies, streamline processes, cut down costs, and improve outcomes.

Steps to developing a QI plan
  • Define the purpose, goals, and objectives of the plan
  • Identify the Quality Improvement Team (QIT) - the QIT should include individuals representing all areas of the process that will be affected by the proposed improvement and/or the Advisory Committee but should also be limited to eight (8) members.
  • List roles and responsibilities
  • Select a QI method (see more below). Example methods include:
    • Plan Do Study Act (PDSA)
    • Lean
    • Process Mapping
    • Value Stream
    • Root Cause Analysis
  • Set a meeting schedule
  • Identify the steps to track, review, evaluate, and revise the plan

Here is a simple example of a QI plan of a school dental program:

Program ObjectiveEvaluation QuestionPerformance MeasureAim Statement
Specific actionable targets for the program to achieve their goal (should be SMART+C: Specific, Measurable, Achievable, Relevant, Timed, and Challenging)

Evaluation questions help assess whether the program objectives are being accomplished.

 

Key performance indicators of various aspects of a program that act as targets to provide insights that can be used as feedback on the program process.A concise, specific, written statement that will determine what the QI efforts will accomplish.
By January 1, 2025, implement a dental screening program connecting parents/caregivers to a source of dental care and ensures 40% of schools are tracking the progress of care from referral to completion.How did the attitude of parents/caregivers of students change towards prioritizing oral health following the implementation of a school-based program?% of students participating in the school dental program.By one (1) year anniversary of the implementation of the school dental program, 80% of the students will have established a dental home.

PDSA (Plan Do Study Act) Model

The Plan Do Study Act (PDSA) method is an iterative, four-step problem-solving model used for improving a process or carrying out change. It can be utilized to  obtain quick feedback on the program’s progress. The model is executed and documented appropriately along the progress through the four steps.

Step 1. Plan
  • As an initial step, identify the objective of the evaluation process and formulate a statement predicting what is the intended result (create a hypothesis).
  • Create an action plan by identifying the who, where, when and how long, what, and how the evaluation process is to occur.
  • List the resources, including staff, that would be necessary to carry out the evaluation process.
  • Create a data collection plan by identifying what data is to be collected and how it will be collected.
  • Tips for the PDSA model:
    • Identify a single aspect of the program to evaluate.
    • PDSA cycle usually lasts a short duration.
    • Involve a small sample of the program participants.
Step 2. Do

The next step is to execute the plan and capture the observations.

  • Identify if the action plan was executed as initially planned.
  • Document observations on how the process was carried out.
  • Document any problems and unexpected effects.
  • Collect data you identified as needed during the Step 1. Plan stage.
Step 3. Study

This step analyzes the observations and data gathered to see if the predictions were met.

  • Review and analyze the data.
  • Summarize the results and look for unintended consequences, surprises, successes, and failures.
  • Assess if the initial prediction (hypothesis) was met.
  • Identify the areas that can be improved.
Step 4. Act
  • Identify the next steps based on whether the findings were favorable.
  • Adapt, adopt, or abandon based on the finding
    • Adapt: If the plan was mostly successful, but the data suggests that the improvement could be further improved, then repeat the PDSA cycle and modify the intervention(s).
    • Adopt: If the plan resulted in success, begin to use it regularly. After some time, return to Step 1. Plan and re-examine the process to learn where it can be further improved.
    • Abandon: If a different approach would be more successful, return to Step 1. Plan, and develop a new and different plan that might result in success.

Other QI Methods and Resources

Lean
Process Mapping
Value Stream

The Value Stream is a sequence of activities required to design, produce, and provide a specific good or service, and along which information, materials, and value flows. It includes all of the activities, both value added and non-value added that are required to deliver a product or service to a customer. This is usually used in conjunction with the process map to find areas where waste is present in the process. For more information, see this Value Stream Guide.

Root Cause Analysis

Root cause analysis is a technique that allows you to determine the reasons why a particular problem has occurred. It is a systematic approach to identify the source of the problem so that necessary steps can be taken in the future to avoid the problem from happening again.

Examples and resources for root cause analysis: